Exhibitor FAQs

questions

What is the cancellation policy?

Request for cancellation of paid exhibit space must be made in writing by May 1, 2023 for a full refund, provided all level of booth space is sold. Cancellations will result in a fee of $100 per booth. After May 1, 2023, no requests for a refund will be considered.

Can I view the Exhibit Hall to see if my company might be interested in exhibiting at future conventions?

Out of fairness to exhibiting companies and our attendees, only registered dental professionals and exhibiting company personnel are allowed in the Exhibit Hall. If you would like more information about exhibiting, please contact Laura Breeden, Meetings Director, at laura@stlouisdental.org.

What is included in my exhibit booth?

10’x10′ space, sign, and furniture package of 1 skirted table (30″ or 42″ high), 1 side chair or high stool and 1 wastebasket. To receive your complimentary furniture package, exhibitors must submit their order on the Exhibitor Contract by October 3, 2023. In addition, exhibiting companies are recognized in the Registration Book, onsite information, GSLDS website and pre-meeting marketing (deadlines apply). A complementary marketing piece for exhibitors to advertise their presence at MCDC is also available and will be shared in September.

Who do I contact for shipping information?

Heritage Exposition Services, information contained in Exhibitor Service Kit or you may contact Heritage at 314-534-8500 or exhibitor.services@heritagesvs.com.

Shipments to warehouse:
Heritage Exposition Services will start accepting crated, boxed, or skidded materials 30 days prior to show move in.

Shipments to show site:
Heritage Exposition Services will receive and unload at show site only during exhibitor move-in on Wednesday, October 25, 2023 from 3:00 pm – 7:00 pm and Thursday, October 26, 2023 from 7:00 am – 9:00 am. Do not ship to show site any other time.

Outbound Shipments:
Exhibitors are responsible for labeling their exhibit materials and providing outbound shipping information.

I need an extra furniture, who do I contact?

All extra furniture, accessories, modular displays can be rented through Heritage Exposition Services. Order forms are included in the Exhibitor Service Manual or by contacting Heritage at 314-534-8500 or exhibitor.services@heritagesvs.com.

What if I need internet or electric in my booth?

All utilities can be ordered through the St. Louis Union Station. You may contact their Exhibitor Services Department at 314-707-1384 or gbuerkle@lhmchotels.com.

Does the Mid-Continent offer a hotel convention room block?

Yes! We encourage attendees to stay and play in luxury! Book your reservation at the low convention rate of $169 plus taxes per night at St. Louis Union Station Hotel, AAA Diamond rated. Deadline for convention rate is October 4, 2023. Phoned in hotel reservations, use code “GSD.” Visit https://www.mcdcstl.org/hotel-travel/ for hotel information.

How can I increase my traffic at my exhibit booth?

Sponsorships and exhibitor opportunities have been created to offer exhibitors increased exposure to the Mid-Continent Dental Congress attendees. Visit mcdcstl.org/sponsorship-opportunities for details.

How do I register and receive badges for company representatives attending the Mid-Continent Dental Congress?

Online exhibitor registration is open online here. Badges will not be mailed and are available for pick up onsite. We suggest you register prior to the convention, as all onsite registrations will incur a fee of $15 each.

When can I set up my exhibit booth?

Wednesday, October 25, 2023 starting at 3:00 pm.

What are the times the exhibit hall is open to attendees?

The Midway Exhibit Hall will be open Thursday, October 26, 2023 from 9:00 am to 6:00 pm and Friday, October 27, 2023 from 9:00 am to 3:30 pm. There will be a complimentary attendee Pre-Party Happy Hour in the hall on Thursday from 4:30 to 6:00 pm. In addition, most every course will have a 30-minute mandatory break in both mornings and afternoons. Complimentary food, coffee and iced tea will be served during each break.

When can I dismantle my exhibit booth?

You may start to dismantle your booth at the close of Exhibit Hall on Friday, October 27, 2023 at 3:30 pm. No exhibit shall be packed, removed, or dismantled prior to the closing on Friday without prior permission from show management.

Will there be a designated lactation room at the Mid-Continent?

Yes, a lactation room will be available both days at St. Louis Union Station in Zephyr Rocket room located on the second floor.

If an exhibitor representative registered and can no longer attend, can you substitute the name to another person for a name badge at no additional fee?

No transfers for name badges will be allowed. False certification of individuals as representatives of an exhibiting company to assist unauthorized persons in gaining admission to the exhibit floor is prohibited.

Will a meeting app be available?

The MCDC meeting app has it all: course locations and times, speaker info, handouts, CE certificates, exhibitor listing, maps, and more! The meeting app is free and easy to use. It is available 4 weeks prior to MCDC on the app store. Search for “Mid-Continent Dental Congress.”

Where do I park when I arrive to St. Louis Union Station and will there be a fee?

Convention parking rates: $16 all day self-parking, $25 overnight self-parking and $35 overnight parking.

There are two available self-parking lots (https://www.stlouisaquarium.com/parking-map):

- - West Parking Lot: enter from Market Street on 20th. Parking Lot is on the right.
  - South Parking Lot: enter from Market Street on 18th Street. Parking lot is on right.

Valet parking rates: 0-3 hours $20, 3-6 hours $28 and over 6 hours $35

- - Valet parking is available at the Main Grand Hall entrance, on East-bound Market Street.

Will there be a social event during the Mid-Continent?

Yes! “The Party @ MCDC” will be held on Thursday evening, complimentary to all registered attendees and exhibitors. Complimentary appetizers and a cash bar. Music by Vote for Pedro, one of the best and most respected bands in the St. Louis area. The party will be held at St. Louis Union Station and will offer appetizers and beverages. Registration is required, your convention meeting badge will serve as your ticket to attend. Only registered exhibiting company representatives can attend, up to four representatives per exhibiting company.

Where can I eat lunch during the Mid-Continent Dental Congress?

You will not need to leave St Louis Union Station for lunch. A complete list of onsite restaurants below. You may also visit www.stlouisunionstation.com/taste for further information. Multiple food trucks will also be available both days from 11:00am – 2:00pm on 20th Street.

The Pitch Athletic Club & Tavern

The Pitch is the place for fans. Gather for great food and drinks across the street from CITYPARK stadium. Food you’ll want to cheer for. Drinks you can’t wait to celebrate with. This is where sports fans go to get the best seats in the house—and the elevated eats to go with it.

St. Louis Union Station Soda Fountain

Step inside the home of the famous Freak Shakes to get a feast for your eyes and your stomach. From classic diner burgers to fountain drinks with a twist, this place is a dream come true.

The Train Shed

Experience fun and flavor that delights all ages and appetites. A menu with everything from apps and entrées to cocktails and rotating taps makes this the place to gather after a full day of exploration.

1894 Café

The search for casual, family-friendly fare stops here. Pop in for a light lunch or afternoon snack and choose from a selection of sandwiches and salads made to sustain hours of fun.

Landry’s Seafood House

This Gulf Coast legend is a seafood lover’s ideal dinner destination with specialties like Blackened Snapper and Lemon-Pepper Catfish. Dine on the boardwalk for a front row view of the Fire and Light show.

Station Grille

While this historic eatery used to cater to travelers, now patrons can enjoy the panache of a prior time as well as some of the finest food in the city – no train ticket required.

The Grand Hall

Dramatic 65-foot archways and stunning mosaics make this celebrated St. Louis landmark the perfect setting for a vibrant evening of dinner, drinks and catching a 3-D light presentation.

Taco Container

Live everyday like Taco Tuesday! Choose from a selection of tacos.

Cookies & Cupcakes

The best things in life are sweet! Serving: coffee, cookies, cupcakes and fudge. Located next to the St. Louis Aquarium Gift Shop.

What activities are available to me and my company?

Fill your getaway to the gills with a destination that delivers a variety of activities and adventures all in one place listed below. You may also visit www.stlouisunionstation.com/explore for further information.

Show your MCDC badge to receive 20% off during your stay on all attractions listed below. Tickets must be purchased in person; discount not available online.

St. Louis Aquarium

Go beneath the surface for an unforgettable underwater adventure in the middle of downtown. Discover the creatures that call our rivers home and journey beyond the shallows to shark infested waters.

The St. Louis Wheel

See the St. Louis skyline from the best seat in the city – a fully enclosed, climate-controlled gondola that lifts guests 200 feet above the street. You can enjoy the sights 365 days a year.

A-MAZE-ING Discoveries Mirror Maze

Prepare to get lost in a labyrinth of mirrors that challenge your sense of direction and your 1904 World’s Fair knowledge. Discover what magic waits inside as you navigate this nod to an iconic fun house.

Ropes Course

Soar three stories over the main floor on this wildly unconventional indoor agility course. Its 30+ obstacles mean hours of fun for everyone – even the littlest adventurers can reach new heights on the Sky Tykes course.

Mini Golf

Bring your A-game to our greens. From first-time putters to reigning champions, this interactive 18-hole course is the perfect destination for carefree fun and friendly competition.

Carousel

Make time for a little nostalgia between your Freak Shake and shark canyon adventure. Go for a spin – or two – on a classic amusement ride that caters to both the young and the young at heart.

Fire & Light Show

This complementary year-round showcase of pyrotechnics and dancing lights is too spectacular to watch just once. Behold as bursts of fire are shot 25 feet in the air against a backdrop of a 100-foot-long waterfall that cascades 40 feet down into the lake.

The Grand Hall Light Show

Sit back, relax, and enjoy the way fireworks, deep-sea dwellers and other vibrant animations shoot across the 65-foot ceiling of the historic Grand Hall. More than 30 video vignettes captivate visitors each hour courtesy of a one-of-a-kind 3D presentation.

The Grand Hall Light Show

What are the future dates of the Mid-Continent Dental Congress?

Thursday & Friday, October 24 & 25, 2024 @ St. Louis Union Station

Thursday & Friday, November 20 & 21, 2025 @ St. Louis Union Station

Who do I contact for questions not answered here?

You may contact Laura Breeden, Meetings Director, at 314-569-0444 or laura@stlouisdental.org.