Raving Patients: Good Reviews/Bad Reviews: How To Get More Good Reviews and Handle The Bad Ones!

Leonard F. Tau, DMD


Time: 8:00 am - 11:30 am Code: F06 Cost: $20/$35 after Sept. 29 Date: Friday, Oct. 28

CE Credits:  3 Hour Lecture  |  Subject: Practice Management/Patient Reviews |  Recommended for: All Attendees

Word of mouth has always been the foundation for the acquisition of new patients by a dental practice but in our internet age, word of mouth is transformed because of reviews sites like Google, Yelp, and Facebook.  Online reviews are now one of the biggest ranking factors in a local search and you need to acquire them

In this seminar,  Dr. Tau shares numerous tips and best practices to not only become credible by generating more new ones but how to handle it when a patient leaves you that dreaded one-star review.  A perfect dental practice isn’t one with perfect reviews, it is one that deals with reviews and feedback perfectly.

He will also discuss the system that has been tried and tested in his own office enabling him to take his practice to the next level simply by marketing his reputation.

Learning Objectives:

  • Learn software programs that help manage your reputation.
  • See why your practice may not be ranking as high as it could be.
  • Discuss ways in which patient reviews can manifest online.
  • Develop strategies for garnering positive patient reviews.
  • Learn the do’s and don’ts of online reviews.
  • See how to properly handle when you receive a negative review.

About the Speaker:

Chosen as one of the top leaders in dental consulting by Dentistry Today, Len Tau, DMD, has dedicated his professional life to improving dentistry for both patients and other dentists. After purchasing his practice in 2007, Len practiced full-time while consulting with other dental practices, training thousands of dentists about reputation marketing, and hosting the popular, Raving Patients podcast. He recently authored the book Raving Patients and the soon-to-be-released 100 Tips to 100 Reviews in 100 Days. In October 2021 he sold his dental practice but continues to provide his patients dental care 2 days per week. Len lectures nationally and internationally on using internet marketing, social media, and reputation marketing. Financial Relationship – Honorarium: Birdeye, Simple Impact Media, Dental Intelligence; Stock Shareholder: Birdeye.

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