Face-To-Face: Delivering an Immersive Customer-Centric Experience

Laura Nelson


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Time: 8:00 am - 11:30 am Code: T04 Cost: $0/$0 after Sept. 30

Recommended for: Entire Staff | Subject: Practice Management/Customer Service
CE Credits: 3

Course Description:

Train your team to rock customer service from the front office to the back. In this course, you will learn the keys to communication that will help you understand the importance of customer service and recognize how to be a leader in the practice. The course will help you bridge the customer service experience for your patients by learning to identify customer experience ball drops, and catch them before they impact your profits and practice success!

Course Objectives:

  • Analyze the 5 C’s of customer service.
  • Differentiate between customer service and customer care.
  • Identify the 7 keys to communication.
  • Recognize the 3 R’s of leadership.
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