Cases That Haunt Us: How to React, Rebound, and Recover From Clinical Failures

Mark E. Hyman, DDS


Time: 8:00 am - 11:30 am Code: T05 Cost: $20/$35 after Sept. 29
CE Credits:  3 Hour Lecture  |  Subject: Oral Diagnosis/Case Acceptance |  Recommended for: All Attendees

Don’t deny it!  Admit it!  Every one of us has had this happen during your career!  The cases that you didn’t read the patient well, didn’t get the proper diagnostic material, didn’t take the time to really listen and see what was appropriate for your patient.  Whether you have made a minor mis-judgement, or totally face-planted, NOW WHAT?

Learning Objectives:

  • Discuss your patient’s “wants and needs” so you minimize misunderstandings.
  • Review the predictable new patient experience, and how to engage the entire team for a higher level of case acceptance.
  • Learn how to react when things go wrong-how to diagnose, document, and recover so that the appropriate care gets delivered.
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