Subject:  Office Production   |  Audience: All Attendees  |  CE Credits: 3 hours Lecture

Course Description:

This course focuses on well-proven systems to shift the mindset from high-volume “production factory” (yes, we still must be productive) to a high-trust, value-based office.  By reimagining the patient’s journey beginning with empathy-driven scheduling, modernizing your initial exam, to modern day methodologies to improve case acceptance and finally, creating efficiencies in your practice that drive growth and sanity.

Learning Objectives:

• Understanding the patient versus telling, why this is the most overlooked piece to the puzzle. What are the key factors that influence a patient to move forward with treatment and how best can you identify those factors
• Welcome to my office, today’s full initial exam and how diagnostics are changing the flow.  If you are still doing 15-minute initial exams in the hygiene chair, it’s time to change!
• Integrating a seamless modern day initial exam to create a relationship that converts 75% of your patients to future treatment care
• The Value Conversation: Shifting the focus from technical procedures to health outcomes and lifestyle benefits
• Financial Flexibility: Integrating seamless strategies to remove “sticker shock” barriers and get rid of paying 3.5% of your profits to credit card companies
• Morning Huddles: Moving from just reviewing the schedule, to sharing yesterday’s team wins and opportunities for today, it can’t be just about numbers and goals!
• Recall Appointments: It’s not just clean, spit and see “ya” but far more about customizing the experience!

About the Speaker:

For the past 35+ years, Dr. Graham has practiced dentistry in Chicago, Illinois. As dentistry evolved throughout his career, he remained at the cutting edge and incorporated many of these changes into both his multi-group specialty practice and his clinical courses. Dr. Graham’s course offerings incorporate the latest diagnostic technologies into everyday treatment planning and clinical care to ensure the best options and treatments are presented to each and every patient.

Throughout his career, his goal has always been to get teeth to their 75th birthday. With such, Dr. Graham’s emphasis has always been based on trust with the patient and conservative dentistry. His courses highlight many of the restorative options in dentistry today along with an emphasis on customized approaches to periodontal care, implants, laser dentistry and treatment for the ever-expanding geriatric population.

Dr. Graham is the founder of Catapult Education, now composed of 30+ speakers including clinical evaluators of the latest dental products and technologies with over 38,000 education subscribers.

Dr. Graham is a published author and is the former Dental Director of the University of Chicago’s Department of Dentistry.

Financial Relationship – None Reported